Identified - Impact : les paiements wallets sans contact sont refusés par le TPE V210
Début de l'incident : lundi 2 juin
Origine : partenaire

Un incident chez l’un de nos partenaires perturbe actuellement les transactions effectuées via nos terminaux de paiement, modèle V210.
Seuls les paiements sans contact, réalisés avec des wallets mobiles (Google Pay et Apple Pay) sont impactés et ne passent pas.

Nos équipes, en collaboration avec notre partenaire, sont mobilisées et travaillent activement à la résolution de ce problème afin de rétablir le service dans les plus brefs délais.

Nous vous tiendrons informés de l’évolution de la situation dès que possible.

==============ENGLISH VERSION==============

Impact : contactless wallets payments are being refused by the POS V210
Start date : Monday June 2nd
Source : partner

An incident with one of our partners is currently affecting transactions made through our V210 payment terminals, specifically for payments via wallets (Google Pay and Apple Pay) are not going through.

Our teams, together with our partner, are actively working to resolve the issue and restore service as quickly as possible.

We will provide an update on the situation as soon as possible.

Jun 02, 2025 - 10:20 CEST
API Operational
90 days ago
99.96 % uptime
Today
Dashboard Operational
90 days ago
99.66 % uptime
Today
3DS Operational
90 days ago
99.97 % uptime
Today
DSP2 Operational
90 days ago
99.8 % uptime
Today
Stancer.com Operational
90 days ago
99.73 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API response time
Fetching
Jun 12, 2025

No incidents reported today.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
Resolved - Notre Dashboard (https://www.manage.stancer.com) était temporairement indisponible ce matin de 9h30 à 10h23.
Impact : impossibilité de se connecter à l'Espace Client Stancer.

Des mesures techniques ont été mises en oeuvre pour rétablir la situation rapidement et prévenir ce type d'incident.

Nous sommes navrés pour la gêne occasionnée.

==============ENGLISH VERSION==============

Our Dashboard (https://www.manage.stancer.com) was unavailable this morning from 9:30 am until 10:23 am.
Impact: users were unable to log in to their Personnal Account during this downtime.

Technical measures have been implemented to quickly restore the situation and prevent this type of incident from occurring again.

We apologize for any inconvenience caused.

Jun 2, 09:30 CEST
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.